Not a matter of happiness, it is a matter of customer, service and communication is satisfactory, at this stage in life I would rate them 9 out of 10. I have experienced no unnecessary issues in relation to my orders; I have over half a dozen ties from F.T. all of most exceptional high standard and quality. Communicatively, I am kept informed, up dated, follow ups in relation to my orders. F.T. display good memory to remember to provide me with requested tie when tie is out of stock, integrity to provide commitment and responsibly provide fulfilment of an order. Mostly and all packaging is recycleable, except the sellotape, perhaps find an sustainable adhesive to sellotape, that is cost effective to the business and the environment.