This has been such a bad online shopping experience. On the 8th December I ordered a coat and had zero communication from this company. I chased the order as the coat was a gift. I found a mobile number from Facebook which goes through to a woman called Hannah. If you read up about the company, it’s her business. She assured me the coat would arrive at the end of December. She was not apologetic, just tried to make me feel sorry for her. She claims the coat was never in stock and she had a batch of coats held up by customs with no release date. Not ideal, given their website claims delivery in 2-3 working days and no mention of pre-order against the coat. I text the number, asking for updates. My texts were read and ignored. I’ve now asked for a refund and been completely ignored. I’ve emailed, msg’d all all social media platforms and nothing! This has hands down been the worst shopping experience. The coat was £400 and I remain out of pocket and I’m being ghosted. I will do everything I can to get my money back through civil claims. Please avoid this company; the heartache is not worth it!