James
Delivery was quick to Dubai. But the gasket arrived damaged as it was not packaged very well at all. And the KTM parts catalogue was not up to date so the parts I ordered where not what I expected. I ordered a clutch kit with springs (as per catalogue) but only received the clutch plates and no springs. KTM had changed the kit to not include springs but Fowlers had not updated this (this has since been updated after I got in touch) Due to the damaged gasket and lack of clutch springs as I expected. I missed a trip away on the bike. But, I reported the issues and Stuart Beauchemin dealt with the case. He arranged the missing and damaged parts fir me FOC and handled the situation absolutely fine. Although I'm still yet to receive the missing springs and gasket, as they're out of stock and the KTM factory has been closed. So I'm very pleased with the aftersales customer service at rectifying the issues, but the original order wasn't great.
1 year ago
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Fowlers Parts has a 4.9 average rating from 13,575 reviews

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