Delivery was quick to Dubai.
But the gasket arrived damaged as it was not packaged very well at all.
And the KTM parts catalogue was not up to date so the parts I ordered where not what I expected. I ordered a clutch kit with springs (as per catalogue) but only received the clutch plates and no springs. KTM had changed the kit to not include springs but Fowlers had not updated this (this has since been updated after I got in touch)
Due to the damaged gasket and lack of clutch springs as I expected. I missed a trip away on the bike.
But, I reported the issues and Stuart Beauchemin dealt with the case. He arranged the missing and damaged parts fir me FOC and handled the situation absolutely fine. Although I'm still yet to receive the missing springs and gasket, as they're out of stock and the KTM factory has been closed.
So I'm very pleased with the aftersales customer service at rectifying the issues, but the original order wasn't great.
1 year ago
Fowlers Parts has a
4.9
average rating
from
13,575
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.