very disappointing. i had just placed an order for several parts which included nuts bolts brackets etc totaling to over £100. i spoke to a lovely lady at fowlers this morning to add to that order and sent out next day, no problem whatsoever!!! 30 mins later i remembered i needed something else so i called back to place the order that was in stock, pay and put the item in with my original order if, IF, it had not been posted yet. the human that i spoke to said it's not possible to do that. i will have to order it separately and pay additional postage "just like you would have to if you shopped at amazon" the human said!! at amazon it's all online, you don't get to SPEAK TO A HUMAN when ordering. it would have been a simple task to fulfill my request, it's called great customer service.