Great most of the time, I refuse to use their eBay shop as they sell stuff that isn't even in stock and don't state that it will be a backorder. I have had problems with a customer service representative in the past where he "believed" that my import shouldn't even be in the country (Suzuki GZ125 HS), so why bother with parts for it (considering how interchangeable a lot of the parts from the GZ125 are). I complained to management and received the exploded diagrams for the specific bike, which I have shared far and wide to help those who own the same bike. However I do believe that the representative still works for them (I have spoken to him about my KTM and surprisingly didn't have a problem with it). I dont think the representative's opinion is required when I'm ordering parts, just get me the parts that I require. This is why I use other companies 95% of the time.