You wait 2-3 weeks for most parts now. No one replies to your emails. So you phone up to cancel your order because other suppliers don't seem to have the same issue. You are told that you must email your cancellation to the relevant department. So you email your cancellation and get no response. Fed up of waiting you order your parts from somewhere else which arrives 2-3 days later. Then your Fowlers parts arrive and are told you can't return them without a fee. So it seems like Fowlers don't dispatch your item until your cancel them. This has happened with my last four orders with them. It's unforgivable service given the size of the company. I shall be taking my workshop business elsewhere.