Bought the Signa watch and then the steel strap to go with it, arrived on time, steps and mileage tracker way out, returned the watch and received another, this was ok for a few weeks then went the same way. Asked for a refund for both watch and strap, after numerous emails they agreed to refund both items, so far only refunded the money for the strap, I have taken the matter up with Paypal and the next step will be through the courts. Customer service is a bit like the watch very hit and miss.
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