Sadly I have to give a star to be able to give a review, however as the service has been non-existent I would prefer to give zero. I ordered a log store form Robert Dyas on 4th December, to ensure a pre-Christmas delivery. On the order confirmation it was confirmed as a delivery before 15th December, so all good and I ordered a delivery of logs to coincide. On the morning of 15th December I received a call from Forest Garden Ltd (the fulfilment company) telling me due to the lorry load 'being too heavy' my delivery could not be made. Straight out of the old 'leaves on the track' or 'the wrong snow' book of excuses! I was promised a call back with a new delivery date before Christmas. Guess what - no call back, so I called this morning only to be told that all deliveries have now stopped for Christmas (on Tuesday 19th!!!!!!!) and they have to raise it as a new order with a delivery date of 4th January - 3 weeks after the original promised date. If I hadn't have called I suspect I would not have known. I called Robert Dyas who were completely in the dark, as Forest Garden Ltd had not updated them either. I have 300 logs getting nicely drenched in the rain - thank you!! I have requested a refund from Robert Dyas and will now try and source something from a supplier who can deliver on promises.