I ordered on 23rd of November and have not received my order . Firstly I was told it was because I’d ordered on Black Friday and it was busy !! Then told the order was lost by Hermes !!! Reordered to be told it was lost again and not reordered . No emails responding to my enquiries and 8 phone calls later it’s been handed to the refund team !! Absolutely disgusting service and told I couldn’t have a refund because it was lost and I had to wait for it to be found !!! Now I’ve got to hope it gets refunded and sooner rather than later . I’m never ordering from them again . So if you’re planning too keep your fingers crossed you receive your order 😡