In summary: The worst technology company I have ever dealt with. I can safely say that behind the slick website and prominent google search presence, Fone Angels is the worst technology company I have ever dealt with. Fone Angels came up for mobile repairs on page one of a google search and when I looked at their site the prices looked appealing. Their credentials including statements re warranties on their repairs and key 'reasons to use us' all sounded compelling. I booked online on their decent website and sent my phone in with minor hairline cracks to the outer screen. I received their convenient mailing pack they send out to customers in a matter of days - all good so far. It's worth noting though, that their highly visible claims of free postage only relate to the return of the phone, not getting it to them. I discovered the fact they don't cover inbound postage having received a non postage paid label and the instructions to buy postage. The wording on the Fone Angels website is rather clever when it comes to postage references. A considerable time after I sent the device off I received a note from Fone Angels advising my phone was received and Fone Angels wanted a go ahead to make the repair. I gave the go ahead and expected some quick progress. Just as I was starting to get concerned as to the long time my repair was taking and getting concerned re the whereabouts of my phone, I received a note stating that if the repair to the outer glass didn't work out and the technician broke my LCD screen in the process, I needed to agree to pay the original outer screen fix fee plus an additional £139 or so. The handset itself only cost me £120 and a replacement is readily available on ebay. I went back to Fone Angels to point out that I certainly would not be happy to hear my phone had been damaged and not for one minute would I be prepared to pay more than the phone is worth for them to make a repair to damage that they had created in their line of duty. I received an absurd note from customer services referring me to their 'duty of care', the reason why they wanted to advise me of the risks of the repair and the potential damage they could inflict on my device. Personally, I would have thought duty of care with a repair technician amounts to paying suitable diligence and attention to their work. If you took most commodities for a repair in the UK, you'd expect the repair shop to undertake the reparatory works and give the item back fixed for payment. Fone Angels seem to have a different policy - if they don't get the repair right and inflict additional damage, they want to charge you for them to fix the damage they have caused. I've had numerous phone screen fixed over the years and never has a provider advised me that if they do more damage to the handset than it started with, they would expect me to pay for them to fix what they have done. I attempted to call Fone Angels something like 7 times during their office hours. I also requested a number from the customer services rep so I could talk to him - this request for contact details was ignored. Fone Angels phones rang out and the automated voice service wouldn't allow me to leave a message and disconnected me. Fone Angels may well advertise themselves as cheap and they clearly spend a lot of money on search engine optimization to appear on page one of google but I found the service an absolute joke. The customer services rep has been trying to educate me on the realities of their service and trying to convince me that it is perfectly acceptable to expect customers to agree to pay for a service in advance then be asked to formally gamble that if the repair doesn't go smoothly, the customer picks up the tab. When it comes to Fone Angels, you agree to a service which looks straightforward and immediately you are thrown into a world of disclaimers and shunning of responsibility and a lack of duty of care that a high street mobile repair service offers. The website is great and easy to navigate so it instills confidence. Fone Angels point out in their terms that they reserve the right to 'inspect' handsets and advise re any additional works that may be necessary. I knew what damage there was to the handset when I sent it in. It shouldn't take something like 2 weeks to tell me I have a cracked screen and, by the way, they are hard too fix so, in the event it doesn't work out and the technician breaks the LCD, I better be prepared to be hit with a bill that's higher than the handset value. Win, win for fone angels. Let's hope they don't accidentally break too many handsets during repair even if breakages do lead to their customers having to stump up because they have agreed to the terms. It's the first and last time for Fone Angels for me. I wouldn't touch them with a barge pole. I would advise anyone to not even consider using them. It may look like like you may save the odd £10 but they offer no piece of mind whatsoever. I was lured by their price point but I will now go to my local chap and pay the extra £10 he quoted. He wouldn't dare point out that if he gets it wrong, I pick up the tab. I'm interested to know just how many other Fone Angels customers have signed up for their service using the simple booking form, sent their handset off in good faith only to be advised there are great risks and the repair cost could be 6x the original quoted fee just because there is a danger of failure when the technicians are trying to repair it. As far as I am concerned - the risk lies with the technician. A screen repair for many older generation handsets is a pretty straightforward operation, I am told. I've broken 3 screens this year - all have been fixed promptly. If Fone Angels don't want to take on screen repair work at their own risk, they shouldn't advertise it. If they don't have the confidence that they can fix a screen, then they shouldn't say they can. I wonder how many customers have unthinkingly given the go ahead to be advised they will be hit with a massive bill because the technician fouled up. How much this questionable Fone Angels policy relies on the fact it's an internet transaction, who knows, but one thing is certain - never have I been advised by a phone repair shop that if they get it wrong I have to pay up. This company are far from Angels in my book.