When I first decided on trusting this company it was because of the reviews concerning the flowers. I should have paid more attention to the 1 star customer service. If you are doing an order from a different time zone RUN don't walk from this company.I needed to change the order to the following week and I was able to initially move the date up one day for the "over 24 hour" notice. Sent an email to "Wally" at customer service explaining the situation, the first email read like a form letter the second one was an automated response. For International orders do NOT USE. Appalling customer "service" TO NOTE: ALL1 Star reviews seem to receive this formulated response; "this is disappointing to hear. If you would like me to look into this further for you, please email a brief description with your order number and billing address to: "customerservices@FlyingFlowers...". Which from my own from experience is nothing but a loop.