The funeral flowers were beautiful, but my family were horrified by the disgusting smell (like tom cats urine). Not only that, the flowers were plagued with cricket type insects when the box was opened. The insects escaped and were jumping around the house, so the flowers had to be bagged and binned to avoid infestation to the other funeral flowers. I am mortified that I have caused such distress at this a sad time. I have used Flying Flowers a few times without complaint, and hope other customers have not experienced this. I have emailed them 3 times asking for a refund with no response at all.