ABSOLUTELY DISGRACEFUL customer service. I ordered flowers for my sister and no attempt was made to deliver them to either a safe place or to leave them with the neighbours. Instead royal mail took them back and said she could not collect them until the next day! I spoke to the manager on the phone who was so incredibly rude and at first refused to give back a refund for failure to deliver the flowers and was constantly talking over me and cutting me off (probably because I am a woman). Trust me, if there was an option to give 0 stars I definitely would! Never ever have I received such bad customer service from a company. An absolute disgrace and I will never ever be using this service again! Trust the reviews and don't bother wasting your money as it will only ruin your day and the person who is meant to be receiving the flowers' day. Think I will stick to the many other flower companies who are able to fulfil their contracts!!