From the first time I phoned them until I received my Permission for Commercial Operations (PfCO) today, I have had only the most outstanding service from Flyby Technology, including receiving initial information, course documents, the course itself (consisting of theory and practice and the written examination and competency test) and supporting me through submission of the Operations Manual to the CAA. Flyby are very prompt in answering correspondence and replying to phone messages, so if customer service is important to you, you could not do better. This is without doubt the leading UAV NQE in the UK. Superb instructors but, as importantly, first class management and administrative support. I highly recommend them for competency, quiet efficiency, customer care and technical, practical and organisational know-how and integrity. A not unimportant bonus is that they are all incredibly nice people.