I bought Mothers' Day flowers for my mother, and another bunch for my wife on behalf of my children. The flowers that turned up at this house were a disgrace. The box was wet and damaged. The flower petals were bruised and folded, and the paper wrapping wet and soggy. I can only assume the box had fallen over and was sliding about in the back of the delivery vehicle. On the plus side, my mother said her flowers were fabulous, and my wife's did recover a little after a day or two in a vase with water and the feed - and they were delivered on time. Perhaps giving 2-stars is harsh, but 3 says 'acceptable' and I don't feel this is acceptable - if (as is usually the case) I am sending flowers to someone 'remote' I need to have confidence that they will arrive in good condition. Initially I was thinking I'd never use this company again, but since my mother was so pleased and my wife's flowers did recover somewhat, I am willing to admit the issue was probably with the delivery service rather than the flowers themselves (which do seem to be of good quality), so they may get another chance - but alas my confidence is shaken.