I bought an arrangement for £230.00 which on arrival looked stunning but had a broken orchid stem. There were three orchids hanging down and hydrangea petals in a glass container 50cm high. I called and let the company know and they delivered another which began drooping the following day. I sent 12 emails over the next few days and eventually a woman told me that it was all my fault that the flowers had died, since I should have changed the water everyday. This was a total impossibility, due to the extremely heavy 50cm high glass vase that was decorated with live hydrangea petals all the way down as part of the arrangement. This was clearly not meant to be done. I asked for a refund and was offered a plant instead. The refund is still refused and I refused the plant.