I am still awaiting a response to the couple of emails sent. I mistakenly made a second purchase for the same Universal tickets for our forthcoming holiday, only made obvious by the 2 emails received asking for final payment. The reason I purchased the 2nd time was because I did not receive an email for the first purchase and although I thought I had booked the tickets, I had no evidence to support this (no email, reference number) - I always keep emails and I print off the receipt, as I have a folder that I keep each holiday details in (like a keepsake). I am waiting to hear if they can cancel the 2nd order and transfer the £40 deposit to the 1st order. I know that this is not their mistake, however, I can only base my rating on what has happened so far. The mistake would not have happened if I had been reassured from evidence that I had booked tickets.