Terrible, stressful experience! We booked our holiday to Disney a year in advance. We thought everything was sorted only to have our flights changed at the last minute. We then found that the transfer from Tampa airport to the Disney resort didn’t actually exist! It was only due to continual request for our transfer information from Florida Masters we found this out. Otherwise we would have been stuck in Tampa airport with no way of getting to the hotel. This lead to 3 weeks of constant emails and phone calls on our part and lack of response on theirs. The flights booked for us were terrible. We did not make one of our connecting flights due to a lack of time between landing and getting to our connection. This resulted in a 33 hour journey home and Florida Masters have shown very little interest in our situation. Never going to book with them again! I would advise anyone thinking of it not to bother using them as they ruined our holiday! What is worse we recommended them to our friends and they had an equally awful experience!