On 7th February I ordered a specifically flagged 'valentines day' flower package to be delivered to my wife's workplace on 14th February. At all points during the order process and on order confirmation it stated delivery would be between 10am and 5pm. Also during the order process I was told I would get a notification when the flowers were delivered. On the afternoon of the 14th around 2:30pm I had still not received any notification and emailed Floom. The initial response was that they had not been delivered yet but would be delivered by 6pm. I replied stating that the delivery time slot that I received during ordering was 10am to 5pm. They replied saying they were very busy today but would do their best. The day went on and my wife returned home from work having left the office after 5pm. She hadn't received the flowers and I still had not received any notification of delivery. The following day I contacted Floom again to express my dissatisfaction with their service. They told me the flowers had been eventually delivered at some point in the evening, but y wife works part time so would not be back in the office until 5 more days. The only solution they offered to me was that my wife should make a 2 hour round trip into her workplace on her day off to pick up the flowers that had been delivered late. I pointed out she was not going into work for another 5 days now, but on three separate occasions I was told by Floom that she should do this to recover the flowers. So in addition to ruining the valentines day surprise that I had entrusted Floom to deliver, I have paid £40 for some flowers that will sit and rot for 5 days before my wife is able to collect them. I suggested to Floom that because they had not delivered the item during the time window they said they would, they should consider some kind of refund. But that was met with the statement that delivery times were not guaranteed, only 'endeavoured'. I aksed Floom to show me where in the order process or in the order confirmation that it was stated that they would only endeavour to deliver the flowers, but they did not respond. I then did another 'test' order to see if at any point it stated that the delivery time slot of 10am to 5pm may not be met, but at no point did it mention this. If i had know this at the time of order I would not have used this service. So overall a thoroughly disappointing and very poor service from Floom. Failing to deliver the flowers was bad enough, but the follow up 'support' was even more disappointing. No effort was made to remediate or rectify the situation - instead resorted to hiding between presumably buried small print in the terms & conditions and telling my wife to make a 2 hour round trip to her work on her day off to get the late delivered flowers. At one point I was also told that 'same day deliveries' could not be guaranteed to be delivered on the same day, even though my order wasn't a same day delivery and had been made 7 days prior. So I would have been better off taking £40 and just putting it straight into the bin. I definitely won't be using this service ever again.