The beautiful flowers I ordered cost almost £100 - what arrived were wilted petrol station flowers. Dumped on the doorstep. Delivery was an extra cost but they did not ring the bell, the recipient was at home. They did not call ahead as requested. The flowers weren’t even the same colour as the bouquet I ordered they should have been fabulous but were ugly. I did receive a 30% refund immediately because they could see how horrible the flowers were. However, I do not feel adequately compensated and despite previous good experiences I will never use floom again.