I ordered a beautiful bouquet of flowers based on the picture (SEE PHOTOS) on the website for my friend. The delivery was done the same day for an extra $19USD. I asked my friend to send me a photo of the bouquet so I can make sure she received what I ordered. The photos attached should give you the answer as to why I'm giving FLOOM only 1 star. I'd give zero star if that was an option. Please see for yourself!!!! I complained. Got my money back and guess what??? The flower vendor took back the ugly flowers without any apology or replacement. Poorest customer service. No effort to make things right. I will NEVER EVER order from this company again. I hope you don't waste your time either.