The florist sent the wrong bouquet. When I contacted Floom, they said the flowers looked 'very similar' and ignored my queries and disappointment that a $70 bouquet wasn't the one I ordered. They sent drab, dark flowers to my grandmother, instead of the colourful bouquet I ordered. The florist didn't make any attempt to contact me to let me know they couldn't deliver what I ordered, they just sent something else instead. I was upset and contacted Floom for help. They offered me a 15% off code which, obviously, I have no intention of using based on their poor customer service and inability to respond or address the concerns of a customer. They ignored all of my subsequent attempts to contact them.