I was very excited about placing an order for a bouquet of flower's to be delivered to my partner's parents on Christmas Eve. I made this order over two weeks in advance. My partner's parents live in an apartment complex, so I included in the instructions to be notified once the bouquet was dropped off, so I could notify them that they arrived. I received an email saying that they had been delivered, but my partner's family never received them. Upon reaching out to the support team they told me they were signed for, even though they never actually were. I was very disappointed that they were never able to receive the Christmas gift I sent them.