Disappointing - AVOID! Disappointing: Not For the Business User (PLEASE READ BEFORE USING THIS COMPANY). Firstly, I will say that the staff are polite and courteous (hence the two point score) however, it ends there. What I was hoping for was what they detailed on their website as a business solution which was flexible and met the business needs. From what I can see the concept of Flexed is excellent, where they fail is in the execution and any form of professional management that any reasonable business might expect. I’ve only had two short leases from this company and both have been hit with issues all the way through. These include and NOT by any means limited to: Phoning to extend a lease on a Friday which was confirmed only to receive an email on the following Monday requiring the same vehicle returned. Waiting many weeks for the refund from the above, despite told it would take 3 days. Informed that another suitable vehicle was available as a replacement then told the next morning that it was not available, leaving to go to a hire company last minute. Upon taking another booking, as a gesture on my part to see if it was just a one off in terms of what had previously happened. Specifically requested the same type vehicle (4 wheel drive) for a specific travel plan as I had done before. Again, clean vehicle arrived but when I drove it for the first time I noted straight away it was two wheel drive. When I phoned I was given (yet again) a whole load of excuses. My view is that as part of the process and given the issues I had previously raised they could easily have checked, but actually made no effort whatsoever. So the vehicle was not fit for purpose for the business trip. This again meant me changing travel plans last minute as well as going elsewhere to get another appropriate vehicle that was required. Again created a significant cost as well as time and trouble whilst I still had this vehicle on hire. Upon returning from my business trip I phoned to see if we could get this rectified. I was informed that I had already spoken to one of their directors who had phoned me – this was a lie. Then I was told that a senior member of staff had left a message on my answerphone – another lie as my mobile doesn’t allow messages. Given that we have three business landlines and I’ve provided these multiple times its clear to me they had no intention of replying either to my emails or calls when an issue arises. Again I’ve only gone through a few of the issues, I would suggest business users go to one of the many others who advertise the same services. NB. If you run a business and have business needs AVOID this company altogether.