Ordered a jacket, confirmation mail comes and after a minute a cancellation. Sorry out of stock. Money reserved though GBP 900. Next day got an email from Flannels saying we saved your items get it now. So I retried again. The same. Cancellation, money taken though, second time. They block the amount and do nothing until it expires, so they held almost 2.000 pounds for 16 days. Money were held until 10/01 while the transaction was done 24/12. Their webpage needs to upgrade to avoid this kind of situation. Was a regular customer. In store and online. That was my last attempt buying from them. Don't trust them any more.