I spent close to £1000 on a bag that arrived in a flannels dust bag, then covered in a plastic bag. The strap on the bag was very creased and deformed, I'm guessing due to being transported in such shoddy conditions without a protective box, and no doubt sliding round the back of a dpd delivery van. I contacted customer service and explained the situation, to which they didn't even read my email as the response was irrelevant. I emailed again as they didn't seem to understand my concerns, I was then finally told "we send it as the manufacturer send to us". Nothing about deformed strap. All in all not happy with my purchase, as when spending this much on an item you want the whole process to be a luxury experience, but this is not something flannels provides. If you do not care about any of the above by all means go through flannels, if you do, then go directly with the designers prada/burberry/versace