Please Read!! I have never once wrote a public complaint review, however I can not believe how poorly I have been treated by this company. I received a very expensive Pjyama set for valentines day from my partner by Flannels and within 1 hour the material went bobbly. 1 hour!! I returned this to flannels (at my own cost) and they just posted it back to me, unfolded, with the returns note scribbled on, stating I was incorrect and its wear and tear. I WORE THE PJYAMA'S FOR ONE HOUR!! I then emailed and they are still refusing to accept it back. I am in shock at the poor service team they have and also the way they speak to / deal with customers. To a Flannels representative, before you also make a comment on my post, please do not tell me to email you and state 'trust pilot'. It should not make a difference that I have now made a public complaint. I have sent multiple emails to you and you still are stating I am lying and the product is faulty due to wear and tear. You have already emailed and stated I am at fault and there couldn't be a manufacturing fault. Disgusting service and I don't say that lightly. AVOID SHOPPING HERE!! as if there is a fault with your product, you will just be blamed and posted your item back to you. SHOCKING!!