I’m overall happy with my treadmill but the customer service is not great, I understand the troubled times we are in but you would expect a better service for a company that has classed It’s self as a leading retailer in with the fitnesses industry. When my order was placed I received a email stating I need to contact them due to my order not being successful, unable to call them I emailed to which I still never received a reply, later the same day I received an invoice but was unsure if my order was processed or not due to the previous email. Within a few days, the day of delivery came along with a text informing me of my 2 hour deliver time which to my surprise did not turn up, I received a text informing me my item was not placed into the van. I sent an email to which wasn’t responded to, I received my item 3 days later after someone contacted me to give me an update.