So I thought yes, I could perhaps do with a cheaper package since I do not need all the allowances I was using with other supplier (bit more expensive but perfect). Turns out speed went down to 6mbs which is way below the 'up to 18mbs' as advertised. Very slow even for 3 people. The worst part was THERE WAS NO PARENTAL CONTROL!! To be honest, I thought this was a feature of every broadband service that you can activate if you want. I didn't realise until it was too late, and now after 2 months I now will have to cancel and pay £120. I'll cut my losses because I cannot have internet without parental controls! I have kids to protect. HOW IRRESPONSIBILE OF FIRST UTILITY!!