I was asked to write the review by admin as i discussed following with admin: I don't normally like to complain but on this occasion, I felt it was unfair- I had one tutor contact information released one week ago so I paid £25. She came for the first lesson and charged £40 and agreed to proceed with everything as discussed. We made the plan and next 2 days she tells us she cannot continue bc of change in circumstances. We offered any possible solutions such as a change in time, day etc so basically we wasted £70 which was fine but it is not our fault that we have to find another tutor. I feel it is unfair that I am paying again £25 for contact info then again the same cycle. > If we would have cancelled tutor i am happy to pay as many time as required but i feel this unfair that tutor changed mind for which i have to pay. I must also say when i wrote above complaint to admin their repsose was really nice and very prompt with an attempt to help me and resolve the issue.