Unable to help with my request (tutor to work with my child face to face at tutors choice of venue) despite this being an offered option on the website. I approached a number of local tutors some of whom were unresponsive - perhaps they were as disappointed by the site's service as I was - and when I thought i had found a suitable candidate discovered at the eleventh hour that my specific request of face to face working at the tutors choice of venue had not been passed on to them. This appears to be an issue with the first tutors website and not with the individual involved. I paid a £25 fee for the details of this tutor who was not able to offer what I needed. First tutors did offer to provide contact details of alternative tutoring candidates to me without further 'finders fee' charges however there were no other candidates on the site who were local, responsive and able to offer what my child required. I ultimately made alternative arrangements outside of the website somewhat poorer but certainly wiser - I suppose first tutors did teach me something just not what I'd wanted or needed