Getting hold of someone from customer service is near impossible. Then, they take ages to reply. Was told for a week to expect my delivery ‘tomorrow’. Then was told it was lost. Then was told it had been returned to them, and then was refused to be re-sent the order. Firebox. It’s nearly 2023. Focus on your customer service and helping people get what they have ordered. Could have easily sorted my problem but was too much ‘red tape’. By looking at the other recent reviews it seems that I’m not the only person who’s received this terrible customer service. (Adding due to reply) I did speak to your customer service, however it took over a week for this problem to be resolved which was response taking way over 24hours. I was also full on refused re delivery even though it had been sent back to firebox. This is the 3rd time that I’ve had a problem using firebox, and by looking at other peoples reviews I can see it’s been a similar issue for a lot of other people. Won’t be ever using you guys again.