I ordered two items, both for a Christmas present. After not been delivery I emailed before Christmas however got no reply. It was only after sending a second email I got a responce saying my order was not processed correctly and asked if I would still like my order or a refund. I replied asking for my order before recieving another reply saying one of the items was out of stock now (had been in stock when i ordered). As a result I had to get a refund on this item and order from Amazon instead. Item that was delivered (eventually) was satisfactory however overall a disapointing experience.