I ordered 13/12/21 for Christmas presents which I expected to arrived for the end of December - no drama, my guests were here for a few weeks. It is now 16/01/22 and only part of my order has been delivered. I have dealt with multiple members of staff (Dafne, Andrea & Caroline) and on my last email I expressed my frustration at no one taking responsibility and elevating this order through to completion. They did offer a refund which I declined because my guests are aware of their presents. I’m finding them awful at communicating- their emails all say the same thing and “there was a technical problem with the supplier, would you like a refund or to proceed?” I’ve answered 3 times in a row and the last time I requested it be raised as a complaint. No response as yet and that was on Thursday 13th Jan 2022. I can’t review the products because some have not been delivered as yet - please send me a follow up link.