This review is based on 2 experiences. 1 in June and the other in December. June - Very disappointed. Item was not well described and did not work properly. On the upside, return was easy and hassle free. December- I ordered two lots of personalized air fresheners for Christmas gifts. The website said up to 22 days for delivery. I ordered in time for Christmas. I even received an email before Christmas telling me that they were on their way. I contacted customer service in the week before Christmas to ask whether they would arrive by Christmas. I didn't receive a response until after Christmas. And the reply was inaccurate and unclear. I asked for clarification as to when I would receive my order. I was told they were on their way. That was over a week ago. I still haven't received anything. I have been offered a 25% discount. However, I am not confident that I will ever see these air fresheners and am not looking forward to trying to get a full refund, should that be the case. I can't comment on the quality of the product, as I haven't got them. Overall, very disappointing. Made worse as two people did not receive a Christmas gift. Won't be buying from Firebox again.