"I bought a bag for £60 - Anouk back pack - I used it 6 times and the strap pulled out of the side panel where the stitching gave way. The so-called Customer Service team fought to recompense me - I had bought it during a Centre Parcs visit and had no receipt. They demanded proof of purchase, despite the fact it was faulty and I only wanted a replacement bag not a refund. the great Customer Service team at Centre Parcs tracked my purchase through their records and I was able to supply the receipt. they are now offering me a credit rather than a refund. Why would I want any more Fiorelli rubbish and risk further interaction with this appalling company. Don't go there"