I made an order on 21st of June, 1 item out of the 4 was personalised. 3 of the items arrived a couple of fays after ordering however the 4th personalised item was supposedly shipped on the 26th June and it is now the 10th and no sign of Hermes (the courier) emailing to tell me where is it or when it is coming.I have emailed today and spoke to a very nice lady called Katy who offered me a refund which i was content with even though i no longer have a present for my sisters birthday which was on the 30th of June.This rating would of been 1 star if it wasn't for her.