If I could put a zero, I would. My Mum brought be a voucher for an overnight stay and theatre. My Mum was not told that OMG hotels would be dealing with the booking etc. They have such bad reviews and my mum would not have brought the voucher if she had known. Anyway, I have been given a hotel- no choice. It is in kings cross - it would be quicker for me to get the train home. They have told me my theatre tickets are in the grand circle and won't even tell me the seats until 24 hrs before. The grand circle tickets are cheap - 30 pound. So my mum has paid all this money and I have no choice where to stay and my only option is the cheapest seats. Nobody is willing to sort it. I am not staying in kings cross. My Mum brought from you not OMG hotels and therefore you should be dealing with it and not passing the buck to them.