I bought a coat for my grandson, but realised I'd ordered the wrong size within a couple of minutes of placing the online order. Reaising I wasn't allowed to change any part of the order, I contacted Field and Trek via their website (as per your procedure) asking to cancel the order. At this stage the order had not been processed. Unsurprisingly, my query was ignored (I still haven't had any acknowledgement) and the coat arrived. Consequently, I've had to pay for a coat which would never fit and now pay to return it. This simply typifies the attitude of F&T and also that of Sports Direct. I've had occasion to visit two of your local stores over the past couple of years and the staff have, without exception, been borderline rude and have actively avoided customers wherever possible. You'll not be surprised that when I need to buy anything for myself I avoid F&T.