I’ve had two different experiences with F.Hinds and I honestly would not go back. The first time, I went in May 2022 to get my engagement ring repaired as it had started to split to which it went the first time and the person who served me wrote painted not plated on the copy so nothing was done. It had to be resent and I had to wait another 4 weeks. Now in August 2023 it has completely split again so I am going elsewhere. Also we went there to get our wedding rings. They said they would be able to get both rings no problem but was then told that my partners would have to be resized at no extra cost. 4 days later they rang again to say it would be an extra £50. Then the following week I had another call to say that it would be £66 and not £50. Then they never rang to tell me that my rings had arrived. I was served by some lovely people but I’m sorry, it is unacceptable to sell your products in the state they are returned when I already have wedding planning stresses. Will not be using again.