Very poor service received, My 90 year old mother bought a metal strap watch, after putting it on she found that she was allergic to the strap. The watch was only on for two hours whilst she sat on her settee. She rang the store and explained the situation and asked if she could bring the watch back and exchange it for another one. The male salesperson asked her to return the watch, she advised him that she was disabled and it might be a couple of weeks as she had to arrange for transport and did not live locally. When she did return the watch the male salesperson was on holiday and she was advised that they wouldn't exchange the watch due to it having skin cells on the back, are they CSI trained ? The salesperson was wiping the watch with what I can only describe as a filthy cloth with black dirty marks all over it (I did take a photograph of it as it was so dirty). Then she was told that she should have brought the watch in earlier as it had been three weeks since she bought it. The store was advised there would be a delay, but the salesperson would not accept anything that had been discussed with the male salesperson and kept saying that it had her skin cells on it. Seeing as staff (took two)had already handled the watch when bought and altered the strap how do you know who's skin cells they were, if at all? The salesperson also implied that the watch had been worn much more than it had which was incorrect leaving my mum as a possible liar. The watch came with a necklace, the salesperson asked where the earings were as they were missing from the box. The watch never came with any and the receipt said watch and necklace and NOT earings, it appeared that they thought she had kept back the earings hoping that they wouldn't know. At 90 years old I don't think that she's going to start a new career as a jewel thief. She was very upset by this. The situation was not going to be resolved although she was asked would she pay towards a new watch strap and she said no, after the service she received she didn't want to spend anymore money with them. As we were leaving a security guard arrived to apparently escort us off the premises. So all in all it was an extremely poor service with my mother coming away as a possible thief and trying to pull some kind of scam. Shame on you F Hinds staff for implying that my mum was a liar and a thief.