The gentleman who served me on Saturday afternoon was helpful and pleasant. I was exceedingly disappointed to arrive at the store in Trowbridge at 17.14 on Friday to be old by the young lady that my watch battery could not be changed until Saturday because the store was now closed. I therefore had to drive 13 miles home and make another special journey on the Saturday involving a 26mile round trip and an hour of my time that I had hoped would have been solved on the Friday afternoon. I was hugely disappointed at the extra fuel cost, loss of my time and environment cost. Yes, I apparently should have phoned in advance. I hadn’t expected clearing the store windows of items -the task I could see happening as I approached - to take precedence over serving real life customers. I considered taking my business elsewhere but specifically wanted a battery for life. I had been going to write a letter on Friday as I was so disappointed and upset. Not good customer service and my question ‘has the person who can change a watch battery already gone home?” Was not even answered. Happy to continue conversation