Older female sales assistant with glasses served me on this occasion. She wasnt friendly at all, found her to be rude and very blunt to be honest. No smiling or customer service skills. I was returning a ring which had bent into my finger and snapped whilst trying to take off within the first hour of wearing it. It was only 19.95 and she didnt even want to do anything for me without asking her manager, who said send it off. Even though i wanted something stronger and more expensive as this was weak poor quality or not strong silver. I then had to ask if she had my contact details correctly she said yeah weve got an email. So i said do you mind checking what one? she then huffed ans took her timw making out this was a huge ordeal to go onto the system and check! it was incorrect so lucky i checked. Its not all bad in the havant branch though the gentlemen older again with glasses was very professional and friendly with good custimer service. I dont normally write reveiws but i was disgusted by the service i recieved and difficulty in returning something that was not fit for purpose i havw other silver rings i wear every day none of which bend into my finger constricting the blood flow.