Having recently joined Fever and enjoyed two previous Candlelight concerts, I purchased two premium tickets for my fiancee and for the 'Candlelight: Christmas Films’ concert in Exeter; however, along with another couple with the exact tickets, none of us could be seated in the premium zone as no seats were available, so we were seated in zone A. Somewhat disappointed, I requested a refund or credit for the £18 difference in price. After a rather long four weeks, I received an email from Abigail C., who apologised with sincerity - a rare example of good customer service - and received a £20 credit to my Fever account.