Bought tickets for a birthday present for my brother. Had no choice but to book a late ish slot. Contacted customer service a week before the event and was told that whilst no current earlier availability, to check back later in the week as if there was an earlier slot, they would move it. Checked back today to have an incredibly rude customer services adviser called Anna say that she wouldn’t help, despite tickets being available now for an earlier slot, that her colleagues were wrong, that the chat agents couldn’t do anything anyway etc. Still going to the event as it’s a birthday gift but would never ever book again with you.