Absute amateurs. I booked an event online when I received confirmation I'd been allocatedbthe wrong date/time. My daughter husband grandchildren sister and friends were travelling for this event on the intended booking slot, it was to be a family thing. I contacted the website stating the booking error. I was told they can't/dont refund but would give me a voucher to rebook. I was happy with this, I just wanted to spend time with my family. However after 3.5 hours I received an email saying that they had refunded?!? ( They said they can't)?? I went back to the website to try and rebook the appropriate day and time I'm but they had sold out. Had they refunded initially I would be spending time with family but because of their flaky, flip flop refund/ non refund booking policies.. I will be waiting outside with a packet of crisps as my family enjoy the event. The only other option is to get 7 people to change their date/time which isn't viable. I WILL NEVER BOOK THROUGH THESE GUYS AGAIN and strongly suggest that others think twice before doing so. I don't even receive an apology for the original website error.