The event I bought tickets for got postponed by them. I received an email apologizing and offering me a voucher with which I could book another date. There was voucher. I contacted them both by email and online "customer service". Finally they wrote that they would issue a refund and htat it would take 10 days til it was received. That was 6 weeks ago. I have gone through another email chain with the same language and they wrote back saying "This action no depend of us, It will be up to your bank to process the refund." my bank has no record of Fever issuing a refund. THIS COMPANY IS CRIMINAL!