If there was an option for "0" stars that is what Fever would get. I booked an event that appeared, at the time, to be credible. 72 hours before the event I get an auto-generated e-mail stating that this "Open Air" candle lit classical concert is being moved from an outdoor event (on a beautiful, clear sky 70 degree evening) to an indoor, social-distanced, mask-required event. That is not what I bought so, of course I want a refund. They offer no legitimate contact information. All they have is a contact submit form. They reference calling them, but no phone number exists...anywhere. I submitted a form requesting a refund immediately. I have heard absolutely nothing. Today, a second automated e-mail with the same event change details. All the while, no response. I also attempted a response to the auto-generated "we received your form" e-mail (probably not monitored, but I am desperate). I finally contacted teh hosting venue. JACKPOT! Ihighly recommend that avenue, as someone there is working with FeverUp on setting up the event and THEY typically DO have a reputation to defend and a footprint in the city. The woman at the venue was fantastic and works with a lead contact at Fever for the event. She promised me service and assured me a refund would be given. Boo to FeverUp, Yay to your local business!!!