As with others - used Fetch previously and no issue. This time ongoing issue still unresolved with order arriving via Hermes (don’t use this unreliable company rated 1.7/5). The picture shown on my delivery email was of someone else’s garden. Phoned fetch to be told need 72 hours to investigate- so ordered again. Charged again but this time at non discounted rate of previous order- and delivery fee refunded as a voucher I don’t want. So I cancelled order by email AND telephone- it was still delivered! Not sure what is happening to this company. Excuses offered included use Hermes when busy but losing customers over the basics here.