Ordered a premium dog food large bag (cost nearly £60) could have got it a bit cheaper elsewhere but opted for Fetch because it was next day delivery. Got home to find they had delivered a bag of cat litter instead. Sent email, no reply. Phoned and politely explained what had happened and the girl the other end said "great", well that made me fume I said it's not great at all, totally inappropriate response. Not offered any apology till I pointed that fact out to her. had to wait till following day to get dog food. wrote an email of complaint and just got the usual blurb, will definitely not be using again, appalling customer service attitude.